We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
To start a return, you can contact us at service@idherewig.com.
If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@idherewig.com.
Return Address: Room 501, YIFENGGUOJI, Xuchang City, Henan Province, China
Zip Code: 461000
Phone Number:+8613103888601
Refunds
Our order processing time is usually 1-3 days, if you want to cancel the order before the product is shipped, you need to contact us within 24 hours after the order is placed to cancel the order and apply for a refund!
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@idherewig.com.